September 19, 2023
New Features
User Metrics Page
The newly redesigned User Metrics Page features key metrics such as total employees, subscription details, message and ticket statistics, autoreply escalations, and average resolution time. Moreover, the page highlights new tickets, frequently used autoreply tags, and commonly used words in tickets to better understand conversation trends, empowering you with a holistic view of your communication for informed decision-making. 📊
Filter Facelift
The portal filters have undergone a significant redesign, resulting in a more elegant and user-friendly appearance. 🙂
Searchable Portal Filters
Navigating the portal is now simplified with the addition of searchable filters and pagination, ensuring a seamless user experience. 🔍
Employee Status Filter
Both administrators and portal users can now filter employees by their status, allowing for efficient organization and management. 📊
Content Calendar Upgrade
New filtering options have been integrated into the content calendar, empowering users with more control and flexibility. 💥
Employee Export
Exported files now include data for deleted employees, ensuring that no information is left behind. 📦
Survey Footer Field
Bid farewell to any footer-related concerns. The survey bubble message now features a dedicated footer field. 📣
Account Deletion by Portal Users
Portal users can now delete their own accounts, providing additional autonomy and control over their profiles. ✂️